Patient Experience

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Welcome to Harmony Dental

Patient Facilities - Patient Experience Harmony Dental - cropped

We would like you to experience our warm and caring service, and make your experience with us a comfortable and positive one.

Please enjoy our refurbished rooms  where you can relax with our daily newspaper and current magazines. A large screen TV is provided for your viewing entertainment and tea and coffee facilities are available for your convenience.

We also have a kids corner to entertain the children with IPAD, books and games.

Our clinical rooms are equipped with the latest technology, feel free to bring along your headphones and portable music device or you can enjoy watching our ceiling mounted televisions.

For your comfort, a neck pillow and/or blanket is available on request.

Our highly skilled and professional clinicians provide comprehensive dental care with the highest of standards in all aspects of dentistry, using the latest techniques, treatments and restorative materials available.
Kids Corner - Children's Dentistry | Harmony Dental
Our dental team will provide comprehensive dental care and are supported by a team of dedicated dental assistants and dental therapists and hygienists.

Upon arriving at your first visit to Harmony Dental here is what to expect:

  • Upon your arrival at our practice you will be greeted by our friendly staff who will request you to fill in a new patient medical history form and can assist in answering any questions.
  • One of our dental professionals will do a thorough examination and will discuss any treatment options and possible next steps.
  • Your appointment will take approximately one hour.

Feel free to contact our team should you have any further questions about your first appointment.

Participating Health Funds

At Harmony Dental, we accept all major health funds. We are proud to announce that we have recently become a Bupa Members First practice and are a preferred provider for HBF. If you have any enquiries regarding claiming your health benefits, please do not hesitate to contact us.

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We have recently become a Bupa Members First practice. Depending on your level of cover this provides you with 60%-100% back on most general dental services. If you currently hold Bupa’s hospital and extras coverage you may be eligible for “Gap Free Dental” which covers the cost of your kids’ general dental treatment until they turn 25.

For full details visit www.bupa.com.au

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We are a preferred provider for HBF. Depending on your level of cover, you can receive between 60-90% back including one fully covered scale and clean every calendar year (up to your annual maximum). As well, if you hold a family membership with HBF, your children’s dental may be covered by your policy until they turn 25 provided they are studying or earning less than $21,250 and are not married or in a defacto relationship.

For full details visit www.hbf.com.au

 

Harmony Dental QIP Accreditation

“Achieving accreditation demonstrates a commitment to the provision of excellent dental care and continuous quality improvement within the practice.”– Quality Innovation Performance

What is QIP Accreditation?

The accreditation of private dental practices’ is based on the integration of a set of National Safety and Quality Health Service (NSQHS) Standards into everyday practice culture and patient safety. These standards harmonise regulatory requirements passed down by both Federal and State governments, with highlights being the demonstration of clear and evidence based patient benefits when visiting an accredited practice.

What this means for you

When choosing an accredited practice a patient can expect a reduction in clinical and general risks, as well as the peace of mind in knowing that all staff are educated and engaged in the implementation of dental systems and improvement of dental processes within their practice.

National Safety and Quality Health Service Standards for Dentist’s were adopted by the Australian Commission on Safety and Quality in Health Care in 2011. The attainment of these standards means a dental practice has proven to be of the highest calibre in delivering quality patient care within Australia.

We now proudly belong to a new age of accredited dental practices, meeting QIP quality standards of patient care for all patients.

What this means for us

We assure you we are committed to ongoing improvement of the policies and procedures that govern our dental practice, providing assurance to patients, staff, colleagues and peers that we are committed to quality, safety and excellence across all standards.

Accreditation is independent recognition that we have met the requirements based on a defined criteria and set of standards that all practices can be judged equally against. Accreditation provides assurance to our patients, staff and everyone associated with the Practice that quality and performance standards have been met and are being constantly evaluated and improved upon.

If you would like to find out more about the accreditation of our practice please contact us for more information.